Emergency Plumber in Charleston, SC

Providing “Comfort for Life” since 1972

Family-Owned

& Operated Since 1972

Third-Generation

Charleston Company

Trane

Comfort Specialist

Name

Phone

Message

Acceptance

By submitting this form and signing up for texts, you consent to receive text messages from Smoak's Comfort Control at the number provided, including messages sent by the auto dialer. Consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Unsubscribe at any time by replying STOP to 843-556-9550 or clicking the unsubscribe link (where available), and no further messages will be sent. Reply HELP for help. See Privacy Policy & Terms.

How to Know If Your Plumbing Situation Is an Emergency

Not every plumbing problem needs to be treated as an emergency, but some situations genuinely can’t wait until the next available appointment. The difference usually comes down to whether the problem is actively causing damage, creating a health or safety risk, or leaving your home without a basic function you can’t go without. In Charleston, where heavy rainfall, older housing stock, and high water tables can all factor into plumbing problems, knowing when to call for immediate help is worth understanding.

Here are some situations that generally qualify as plumbing emergencies.

Burst or actively leaking pipe
Sewer backup coming through drains
Suspected gas leak on an appliance
Water heater failure causing flooding
Flooding damaging finished areas
No water with no known cause

If you’re dealing with any of these situations, don’t wait. Call us and we’ll work to get a licensed plumber to your home as quickly as possible.

Our Services

What Your Neighbors Are Saying About Us

Plumbing Emergencies We Respond To

Smoak’s Comfort Control responds to a wide range of urgent residential plumbing situations throughout the Charleston area. Our licensed plumbers are available for emergency calls on weekends and holidays, and we bring the same professionalism and thoroughness to urgent situations as we do to every other job.

Here are the plumbing emergencies we respond to.

Burst or ruptured pipes
Sewer line backups
Water heater failures
Leaking or failed supply lines
Sump pump failures during heavy rain
Broken or stuck shutoff valves
Sewage odors from a failed trap or vent

What Our Emergency Plumbing Service Looks Like

When you call Smoak’s Comfort Control with a plumbing emergency, you’re going to get a real response from a team that takes your situation seriously. Our team will ask about what you’re dealing with so we can send the right plumber with the right equipment for your specific situation. We’ll work to get a licensed plumber to your home as quickly as possible and keep you informed about the estimated arrival time.

When our plumber arrives, the first priority is stopping any active damage, whether that means locating and shutting off the water supply, addressing a backup, or stabilizing the situation before beginning a full diagnosis. Once the immediate situation is under control, we’ll perform a thorough assessment to identify the root cause of the problem and explain what we found in plain language.

We’ll walk you through your repair options and give you honest pricing before any work begins. We complete the repair carefully and correctly, even in urgent situations, because a rushed fix that doesn’t hold is worse than taking the time to do it right. Before we leave, we make sure the situation is fully resolved, test the affected systems, and answer any questions you have about what was done and what to watch for going forward.

Steps to Take While You Wait for a Plumber

When a plumbing emergency hits, there are some steps you can take right away to limit damage while you wait for a licensed plumber to arrive. Here’s what we recommend.

Shut off your main water valve
Isolate a single fixture if possible
Move belongings away from water
Cut power if water reaches outlets
Leave the home for a gas leak
Note when the problem started
Avoid using fixtures during a backup

Why Charleston Homeowners Call Smoak's When Plumbing Can't Wait

Smoak’s Comfort Control has been serving Charleston homeowners since 1972. We’re a third-generation, family-owned and operated company built by lifelong Charleston residents, and we understand what a plumbing emergency means for a family in the middle of it. We don’t treat urgent calls as an opportunity to charge more for less. We treat them the same way we treat every other job, with honesty, care, and a commitment to doing the work right.

Here’s why Charleston homeowners trust Smoak’s when plumbing can’t wait.

Emergency response on weekends and holidays
Honest pricing with no inflated fees
A+ Better Business Bureau rating
Locally rooted team that knows Charleston homes
Wide range of emergency situations handled
Financing available for larger repairs
Family-owned care and respect

When something goes wrong with your plumbing and it can’t wait, Smoak’s is the team Charleston homeowners have trusted for generations to show up and make it right.

Frequently Asked Questions

What should I do first when I have a plumbing emergency?

The most important first step is shutting off the water supply to stop active damage. If you can isolate the problem to a single fixture, use the shutoff valve at that fixture. If the leak is more widespread or you can’t locate the source, shut off the main water supply to your home and call us right away.

Does Smoak's charge extra for emergency plumbing calls?

We’re upfront about our pricing and will let you know what to expect before any work begins. We believe in honest, transparent service even in urgent situations, and we don’t believe in taking advantage of homeowners when they’re already dealing with a stressful problem.

How quickly can Smoak's respond to a plumbing emergency in Charleston?

We work to respond to emergency calls as quickly as possible and have licensed plumbers available for urgent situations on weekends and holidays. Response times can vary depending on the situation and our current schedule, but we’ll keep you informed and get someone to you as soon as we can.

Can a plumbing emergency cause structural damage to my home?

Yes, and that’s one of the reasons acting quickly matters. Water from a burst pipe or sewer backup can damage flooring, drywall, insulation, and structural framing if it’s allowed to sit. The faster the water is stopped and the affected areas are dried out, the lower the likelihood of lasting structural or mold-related damage.

Does Smoak's handle plumbing emergencies related to water heaters?

Yes. Water heater failures that result in flooding, pressure issues, or a complete loss of hot water are among the emergency situations we respond to. Our licensed plumbers are experienced with both tank and tankless water heater systems and can assess and address the problem when you need help.

Cooling

Heating

HVAC

Plumbing