Smoak’s COVID-19 Update
Dear Valued Customers & Friends,
As we continue to monitor the unforeseen situation that is present with the coronavirus (COVID-19) and associated illnesses, Smoak’s Comfort Control has developed a policy to maintain a healthy and safe environment for all of our team members, visitors and customers.
Smoak’s Comfort Control has plans in place to deliver uninterrupted service and support to customers as we navigate the uncertainty of COVID-19.
We have implemented additional sanitization and cleaning protocols in our office, warehouses, fleet vehicles and work locations. We have equipped field staff with necessary equipment to ensure safe working procedures in homes and businesses of our customers. We have increased options for remote work where possible. The policy and procedures set in place are largely precautionary and will be constantly monitored and adjusted.
Here at Smoak’s we have been fortunate that none of our team members have been diagnosed with COVID-19 and if they are not 100% healthy we have asked them to stay home. Employees with symptoms of COVID-19 will not be permitted to return to work until medically cleared. Prior to each home visit, your technician will call to confirm the appointment. At this time, the technician will describe the increased sanitary measures and confirm nobody at the location is experiencing symptoms of COVID-19, or has experienced symptoms within the past 48 hours. We encourage those who are well to keep their appointments, and respect customers who are ill or high risk and wish to reschedule. Every effort to reschedule appropriately will be made.
We ask all customers to respect the health and safety of our team and community. Should you be experiencing any symptoms, please contact our office right away to reschedule.
As we continue to monitor the situations, further communications may be updated. Many of you have scheduled service, repair or install appointments, and many more will have unforeseen needs during the upcoming days and weeks. We are committed to serving you to the best of our ability. If you have any concerns about keeping your appointment, we would be happy to discuss solutions with you, or reschedule your appointment. We appreciate your patience during these challenging times, and we’ll continue to do our best to serve you.
Should you have any questions or wish to discuss the our COVID-19 practices, please contact us at 843-556-9550 or info@smoakscomfort.com.
Sincerely,
J. William Smoak III
President