Privacy Policy

Smoak’s Comfort Control Privacy Policy

1. Introduction

Smoak’s Comfort Control (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website at https://smoakscomfort.com (the “Site”) or use our services.

By using the Site, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following types of personal and non-personal information:

a. Personal Information

  • Full name

  • Email address

  • Phone number

  • Physical address

  • Service details and inquiries

b. Automatically Collected Information

  • IP address

  • Browser type and version

  • Operating system

  • Referring URLs

  • Pages visited and time spent

  • Device identifiers

c. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance user experience and track analytics.

3. Use of Information

We use your information for the following purposes:

  • To provide HVAC and plumbing-related services

  • To process and respond to service requests and inquiries

  • To improve website functionality and user experience

  • To send updates, promotional offers, or newsletters (only with your consent)

  • To comply with legal obligations

4. Sharing of Information

We do not sell your personal information. We may share your information with:

  • Trusted third-party service providers, such as website hosting, CRM systems, and payment processors

  • Government authorities or legal entities, where required by law

  • Business successors, in the case of a merger, acquisition, or sale

5. Data Security

We implement industry-standard safeguards such as SSL encryption, firewall protection, and access controls. However, no internet transmission is entirely secure.

6. Your Rights

Depending on your location, you may have the following rights:

Under GDPR (European Union residents):

  • Right to access, correct, or delete personal data

  • Right to object to processing

  • Right to data portability

  • Right to lodge a complaint with a supervisory authority

Under CCPA (California residents):

  • Right to know what personal information we collect

  • Right to request deletion of your data

  • Right to opt out of sale (not applicable, as we do not sell data)

To exercise any of these rights, email us at info@smoakscomfort.com.

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of such websites.

8. Children’s Privacy

We do not knowingly collect personal information from children under 13. If you believe we have collected such data, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new effective date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy:

📧 Email: info@smoakscomfort.com

Website: https://www.smoakscomfort.com

📞 Phone: (843) 556-9550

📍 Address: 1781 Harmony Street, Charleston, SC 29407

9. Text Messaging Disclosures

We may use your contact information, including your mobile number, to send SMS or MMS text messages related to HVAC and plumbing service reminders, scheduling, promotional offers, and customer support.

 Message frequency varies.

Message and data rates may apply.

 To opt out, reply STOP to any message.

 For support, text HELP or contact us at info@smoakscomfort.com or call (843) 556-9550.

10. Text Message Terms

By providing your phone number and checking the consent box on our website forms, you consent to receive text messages from Smoak’s Comfort Control regarding:

 – Scheduling and appointment confirmations

– Service updates and reminders

– Promotions, coupons, and special offers

 Message frequency varies and may be up to 4 messages per month.

 Message and data rates may apply.

 To opt out at any time, reply STOP to any message.

 For help or support, reply HELP, email us at info@smoakscomfort.com, or call us at (843) 556-9550.

Call To Action (CTA) Disclaimer (For Forms)

✅ By checking this box, I agree to receive text messages from Smoak’s Comfort Control about appointments, service updates, and promotional offers. Message frequency varies. Message and data rates may apply. Text HELP for help, or STOP to opt out. [View our Privacy Policy](#) and [Terms & Conditions](#).

 

SmoaksComfort.com Terms of Service (T&C) Agreement

  1. Acceptance of Terms

By accessing or using https://smoakscomfort.com, you agree to be legally bound by these Terms & Conditions. If you do not agree, you must not use this website. 

  1. Use of Website

You agree to use the Site for lawful purposes only and not to:

  • Violate any applicable laws or regulations
  • Transmit harmful or malicious software
  • Interfere with the website’s operation or integrity
  • Misrepresent yourself or your affiliation
  1. Intellectual Property

All content, including text, graphics, logos, images, and software, is the property of Smoak’s Comfort Control or its licensors and is protected under U.S. and international copyright laws. You may not reproduce, republish, or distribute this content without express written permission.

  1. User Submissions

By submitting inquiries, reviews, or feedback, you grant us an irrevocable right to use, display, and distribute your content for marketing or operational purposes, without compensation. 

  1. Disclaimer of Warranties

The Site and its content are provided on an “as is” and “as available” basis. We make no warranties, express or implied, regarding:

  • Accuracy or completeness of information
  • Availability of the Site
  • Non-infringement of third-party rights 
  1. Limitation of Liability

To the fullest extent permitted by law, Smoak’s Comfort Control shall not be liable for any indirect, incidental, or consequential damages arising out of your use of the Site.

  1. Indemnification

You agree to defend, indemnify, and hold harmless Smoak’s Comfort Control from and against any claims, damages, liabilities, and expenses arising from your use of the Site or violation of these Terms. 

  1. Governing Law

These Terms shall be governed by the laws of the State of South Carolina, without regard to conflict of law principles.

  1. Modifications to Terms

We reserve the right to revise these Terms at any time. Your continued use of the Site after changes are posted constitutes acceptance of those changes.